Support & Help Center

Everything you need to know about using CFA Ethix

Welcome to the CFA Ethix Support page. This guide will help you get the most out of the app and resolve any issues you may encounter.

1. Getting Started

1.1 System Requirements

1.2 Creating an Account

  1. Open the CFA Ethix app
  2. Tap "Sign Up" on the authentication screen
  3. Enter your email address and create a secure password
  4. Tap "Sign Up" to create your account
  5. You're ready to start practicing!

1.3 Signing In

If you already have an account:

  1. Open the app and tap "Sign In"
  2. Enter your email and password
  3. Tap "Sign In" to access your account

2. Key Features

2.1 Home Dashboard

Your central hub for CFA Level 2 Ethics practice:

2.2 Study Mode

Practice with AI-generated vignettes and questions:

2.3 AI Tutor (Chat Feature)

Get personalized help on any problem:

2.4 Saved Problems

Review your bookmarked questions:

2.5 Settings & Account Management

3. Frequently Asked Questions (FAQ)

Q: How are the practice questions generated?
A: All questions are generated in real-time by DeepSeek AI, tailored to the specific CFA Level 2 Ethics standard you've selected. Each vignette is unique and designed to test your understanding of ethical principles.
Q: Can I practice offline?
A: An internet connection is required to generate new problems and use the AI Tutor feature. However, you can review previously saved problems offline once they've been loaded.
Q: How does the daily practice goal work?
A: The app tracks how many problems you've completed each day. This counter is stored locally on your device and resets at midnight. It helps you maintain consistent practice habits.
Q: What happens when I delete my account?
A: All your data, including saved problems, practice history, and account information, will be permanently deleted from our servers. This action cannot be undone.
Q: Can I use the app on multiple devices?
A: Yes! Your account syncs across all your iOS devices. Saved problems and account information are stored in the cloud, so you can access them from any device where you're signed in.
Q: Why is a problem taking long to generate?
A: Problem generation typically takes 3-10 seconds. If it's taking longer, check your internet connection. If the problem persists, try closing and reopening the app.
Q: Is CFA Ethix affiliated with the CFA Institute?
A: No, CFA Ethix is an independent study tool created to help candidates prepare for the CFA Level 2 Ethics section. It is not affiliated with, endorsed by, or sponsored by the CFA Institute.
Q: How accurate are the AI-generated questions?
A: Questions are generated based on the official CFA Ethics standards and are designed to closely mimic the exam format. However, always cross-reference with official CFA Institute materials for your primary study.

5. Privacy & Data

5.1 What Data Is Collected?

CFA Ethix collects minimal data to provide its services:

For complete details, please read our Privacy Policy.

5.2 How to Delete Your Data

  1. Open the app and navigate to Settings
  2. Scroll down to find "Delete Account"
  3. Confirm the deletion
  4. All your data will be permanently removed from our servers

6. Tips for Effective Practice

4. Providing Feedback

We value your input and continuously work to improve CFA Ethix. Here's how you can help:

5. Contact Support

If you need additional help or have questions not covered in this guide, please reach out:

Email: bonniee2000@gmail.com

We typically respond within 24-48 hours during business days.

When contacting support, please include:

6. Additional Resources

CFA Ethix
Last Updated: January 4, 2026
Good luck with your CFA Level 2 preparation!